{"xsrfToken":"18feb7086eb3985686017872afd3d12191914f33_lout","branding":{"id":"6","key":"itsmt","name":"Booking Engine Platform","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5d187f00-fc10-4ca8-bdd5-53ef96b1bb27/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYzg0NWVkYy02YjUxLTQ4MzgtOTExYy0wMjE0Njc0ZDI4MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVkMTg3ZjAwLWZjMTAtNGNhOC1iZGQ1LTUzZWY5NmIxYmIyNyI6WyJyZWFkIl19LCJleHAiOjE3MzUyNTA1MTIsIm5iZiI6MTczNTI0OTkxMn0.3NeuccsClenh1Yy9SYNMFT5yDn2crebHKr-1nscEAFI&client=dc845edc-6b51-4838-911c-0214674d2813&mode=fit","logoId":"5d187f00-fc10-4ca8-bdd5-53ef96b1bb27","isLogoAvailable":true,"helpCenterTitle":"Ennismore Product Support Help Center","sharedPortalName":"Digital Support Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Ennismore Product Support Help Center","sharedPortalName":"Digital Support Help Centre","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#335461","helpCenterTitleColor":"#363636","bannerMediaApiUrl":"https://api.media.atlassian.com/file/348f08b9-db04-4bdd-b7ce-2d303f37106c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYzg0NWVkYy02YjUxLTQ4MzgtOTExYy0wMjE0Njc0ZDI4MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM0OGYwOGI5LWRiMDQtNGJkZC1iN2NlLTJkMzAzZjM3MTA2YyI6WyJyZWFkIl19LCJleHAiOjE3MzUyNTA1MTIsIm5iZiI6MTczNTI0OTkxMn0.5gfLuZaJfE6sGRYCYECW8_E1CVIR76WcfTljWstFX8A&client=dc845edc-6b51-4838-911c-0214674d2813&height=300&mode=fit","bannerMediaApiFileId":"348f08b9-db04-4bdd-b7ce-2d303f37106c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"itsmt","projectId":10067,"serviceDeskId":6,"name":"Booking Engine Platform","description":"<p>You can log a ticket 24x7. The only tickets that will be processed outside of Mon-Fri, 9am - 5pm UK time is a Critical Incident (A complete business down situation or single critical system down with high financial impact)</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"113","name":"3rd Party integration","descriptionHtml":"","callToAction":"3rd Party integration","introHtml":"<p>Request a new tool or simply tags in Google Tag Manager</p>","icon":10469,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[38],"key":""},{"id":"65","name":"Booking Engine Down","descriptionHtml":"<p>Please fill in the fields below so we can help resolve your issue</p>","callToAction":"Booking Engine Down","introHtml":"<p>Please use this to report any issues with the Booking Engine</p>","icon":10500,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[37],"key":""},{"id":"111","name":"Load Promo/Discount Codes","descriptionHtml":"","callToAction":"Load Promo/Discount Codes","introHtml":"<p>Please enter any codes that need loading</p>","icon":10495,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[38],"key":""},{"id":"66","name":"My Account","descriptionHtml":"","callToAction":"My Account","introHtml":"<p>Please use this to report an issues with 'My Account'</p>","icon":10499,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[37],"key":""},{"id":"114","name":"New feature","descriptionHtml":"","callToAction":"New feature","introHtml":"<p>Request something new that requires dev work such Group Bookings</p>","icon":10473,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[38],"key":""},{"id":"67","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Please use this field to report any issues not covered in the above options</p>","icon":10475,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[37],"key":""},{"id":"115","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Any requests not covered above</p>","icon":10638,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[38],"key":""},{"id":"68","name":"Payments not working","descriptionHtml":"","callToAction":"Payments not working","introHtml":"<p>Please use this to report any problems accepting payments</p>","icon":10484,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[37],"key":""},{"id":"53","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10609,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[37],"key":""},{"id":"112","name":"Reporting or tracking update","descriptionHtml":"","callToAction":"Reporting or tracking update","introHtml":"<p>Please enter any updates required to GA4 or reporting.</p>","icon":10482,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[38],"key":""},{"id":"57","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10611,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[],"key":""},{"id":"51","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10615,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[],"key":""},{"id":"69","name":"Enquiry – Membership","descriptionHtml":"","callToAction":"Enquiry – Membership","introHtml":"<p>General enquiries such as a list of hotels, price of the membership, T&Cs, gift membership, sharing membership.</p>","icon":10619,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10619","groups":[],"key":""},{"id":"56","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10608,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[],"key":""},{"id":"55","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10616,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","groups":[],"key":""}],"reqGroups":[{"id":37,"name":"Incident (Something is not working)"},{"id":38,"name":"Requests (I want something)"}],"orderMapping":{"38":[113,111,114,112,115],"37":[65,66,68,53,67],"35":[67],"21":[115],"36":[67],"16":[53],"19":[53,55],"20":[53,55]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b2ce65a-2171-33ce-82ed-adb2e6684dab","appLinkName":"System Confluence","appLinkUrl":"https://ennismore.atlassian.net/wiki","spaceKey":"ITSMT","spaceName":"ITSM Tool","spaceUrl":"https://ennismore.atlassian.net/wiki/spaces/ITSMT","isServer":false},"labels":[],"projectKey":"DSP","serviceDeskId":6,"kbLinkDomainURLs":["https://ennismore.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYzg0NWVkYy02YjUxLTQ4MzgtOTExYy0wMjE0Njc0ZDI4MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDY3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNTExMTIsIm5iZiI6MTczNTI0OTkxMn0.zSYMAdBqX6Hza2IEN6EyefXofnj3CR2Xu9l67CPblSs","targetCollection":"upload-project-10067","endpointUrl":"https://api.media.atlassian.com","clientId":"dc845edc-6b51-4838-911c-0214674d2813","tokenDurationInMins":20}},"reqCreate":{"id":114,"projectId":10067,"form":{"name":"New feature","descriptionHtml":"","callToAction":"New feature","intro":"<p>Request something new that requires dev work such Group Bookings</p>","instructions":"","icon":10473,"iconUrl":"https://ennismore.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary - Please summarise your issue in one line","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description - Please add as much detail as possible. We need to know the What (scope of features) and Why (Value)?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment - Please add any screenshots or files as this will help us resolve your issue more efficiently ","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/114","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/114","calendarParams":{"firstDay":0,"date":"2024-12-26T21:51:53+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYzg0NWVkYy02YjUxLTQ4MzgtOTExYy0wMjE0Njc0ZDI4MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDY3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNTExMTMsIm5iZiI6MTczNTI0OTkxM30.S6u6vwWpm5Jwzp9KgXaTuwrbO1ZUfTMAtJLQiLaCGn8","targetCollection":"upload-project-10067","endpointUrl":"https://api.media.atlassian.com","clientId":"dc845edc-6b51-4838-911c-0214674d2813","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}